Support & FAQ — Fazly
Support & FAQ.
Common questions answered. Still stuck? Email support@fazly.app — we read every message.
How accurate is the scan?
Fazly uses a vision model trained to evaluate symmetry, proportions, jawline definition, and skin clarity. Like any AI, it works best with clear, well-lit, neutral-expression selfies. Results vary with lighting, angle, and image quality.
How do I delete a scan?
Open the scan, tap the menu icon, choose Delete scan. The image is removed from our storage immediately.
How do I cancel my subscription?
iOS: Settings → [your name] → Subscriptions → Fazly → Cancel.
Android: Play Store → Profile → Subscriptions → Fazly → Cancel.
Can I get a refund?
Refunds are handled by Apple and Google, not by Fazly directly. Use the App Store or Play Store help flow to request one.
I forgot my account / lost my data
Fazly uses device-based anonymous accounts — there is no email or password. If you delete the app or change devices without restoring iCloud / Google backup, scan history may be lost.